Close

FAQs

DO YOU ALLOW DELIVERY TO A DIFFERENT ADDRESS THAN MY CREDIT CARD?


Yes, you can enter a different delivery address to your credit card billing address.


HOW DO I CONTACT CUSTOMER SERVICES?

Our Customer Care services are contactable on +44 1889 582 870, Monday-Friday 10-5, UK time, or by emailing sales@johnpartridge.com . We will respond to all enquiries as quickly as possible, certainly within one working day. 


HOW DO I FIND A PRODUCT?

If you know the name of the product you’d like to buy you can type its name directly into the search box, by clicking on the magnifying glass at the top left hand side of the homepage. Alternatively type in the key words that will help us find what you want. If we still cannot help please call or e mail us on +44 1889 582 870, Monday-Friday 10-5, UK time or by emailing sales@johnpartridge.com .


HOW DO I KNOW IF YOU HAVE RECEIVED MY ORDER?

Once you have successfully completed payment you will receive an email acknowledgement of your order, sent to the email address you give us when you fill in your checkout page. If you don’t receive this email within 24 hours of completing your order, we recommend that you contact us by using either the online form, or by emailing sales@johnpartridge.com.


HOW CAN I BUY SOMETHING?

Buying something is easy. Choose the colour of the product you’d like by clicking on the swatch colours. After selecting your size, you can buy the item by clicking on ‘Add to basket’. If you can’t find your size it means we are either out of stock or we do not normally make that size- drop us an e mail if you need some information.


You can click on ‘View basket’ at any time and remove any items that have been put in there by mistake. You can change quantities by clicking on ‘Update’. Once you’re happy with what’s in your basket click on ‘Calculate shipping’ and enter your information to get your shipping costs. We ship everything free to the UK and EEC countries. For all other countries we add a small charge. Please see our details on each page for specifics.


When you are ready, click on ‘Proceed to checkout’ to fill out your order form. On the first page you will fill out your name, email and address details. Any fields with an asterisk are mandatory. Once you are happy with the information, click ‘Continue’. Ensure that the details on the following screen are correct. When you are ready, select ‘Proceed to Checkout’. This will take you to the page where you will need to enter your payment information. After filling this out, select ‘Pay’. When you have completed payment you will be given an order number. Take note of this for future reference. You will then receive an email acknowledgement of your order to the e-mail address you filled in on your checkout screen.


IS IT SAFE TO USE MY CARD ON YOUR SITE?

Yes, our site is completely secure as we use Shopify systems. We work hard to ensure that your payment and information are 100% safe.


IS MY INFORMATION KEPT PRIVATE?

Please be reassured that all the information you share with us will be kept totally private and confidential. At no point will we share your personal information without your consent.


WHAT HAPPENS AFTER I PLACE MY ORDER?

As soon as you place an order you will be given an order number. When your order has been successfully placed you will receive a confirmation email, acknowledging your order and the items it contains.


WHAT IF MY GOODS ARE DAMAGED OR FAULTY?

In the unlikely event that you receive items that are in any way damaged or faulty we ask for you to contact customer services as soon as possible on +44 1889 582 870, Monday-Friday 10-5, UK time , or via email sales@johnpartridge.com.


WHAT PAYMENT METHODS DO YOU ACCEPT?

We take payment through all major payment methods.


WHEN WILL I RECEIVE MY ORDER?

The delivery date of your goods should be specified in your order confirmation. We aim to get your items to you within 5 working days.


WHERE DO YOU DELIVER AND HOW MUCH DOES IT COST?

We deliver worldwide and shipping costs vary. All UK delivery is free of charge. International shipping charges can be calculated by choosing your delivery country and selecting ‘Calculate Shipping’ when viewing your basket. EEC countries are approximately £15 and ROW countries are approximately £30.