2023 Christmas Delivery and Shipping Dates
We want to ensure all your parcels get to you on time so please read our Christmas delivery dates and information below...
For Christmas Delivery
Our last date for UK deliveries before Christmas is Friday 15th December 2023.
If you wish to receive your order before 25th December, all orders must be placed by midday on the 15th Dec 23 to allow us time to fulfil your order.*
European & Rest Of World
Our last date for European delivery is Friday 1st December 2023. Orders placed after this date will still be processed and sent out, but we recommend you order by 1st December.*
After Christmas Delivery
As a small independent brand, we feel it is important for everyone, including all of our team to enjoy the holiday season. This is why our head offices close for a short period over Christmas.
All orders between the afternoon of 22/12/23 - 08/01/24 may take a little longer to be shipped out to you and whilst we will endeavour to fulfil all orders as soon as possible, please not they may not be shipped out until 08/01/24. Thank you for your understanding.
Extended Festive Return Period
Purchases made Monday 6th November to Friday 8th December 2023 have an extended returns period until Monday 8th January 2024. Purchases made from Saturday 9th December 2023 are applicable to our normal standard return policy.
Due to COVID-19, many couriers are experiencing delays due to staff illness and/or mandatory isolation periods. Everyone is working as hard as possible to ensure that parcels are delivered in a timely manner over this festive period and we appreciate your patience. Due to a surge in demand, combined with reduced flights and staff, as well as new regulations imposed regarding handling of goods, international packages in particular are seeing a slight delay in delivery times.
Due to Brexit, our European customers are facing unknown customs duties upon delivery, as well as increased handling times by Customs. Unfortunately the uncertainty of the situation is very frustrating for both us and our customers, and we hope that you appreciate we are doing our very best in a difficult and unknown situation.
All delivery dates provided are advised by our couriers Royal Mail. We cannot guarantee these dates.
All standard shipping times will resume fully on the 08/01/24.
How to contact us
Our Factory Shop will be open during some periods over the holidays and will be able to help with any customer queries. To contact our store over the holidays please email us at email@example.com or use the Live Chat function on our website.