Delivery & Returns
Everything ships from our workshop in Staffordshire. Questions on any of this: sales@johnpartridge.com.
UK delivery
Free on orders over £100. Orders under £100 are £5. Usually with you in 2–4 working days.
Europe & rest of world
Small items with a value up to £25: £15. Orders over £25: £35. Allow 5–12 working days. We ship to the US.
Customs duties. Since Brexit, orders delivered within the EU — and to most other countries — may be charged import duties and taxes by the courier on delivery. These aren't included in our prices and aren't ours to refund.
Risk in the goods passes to you on delivery to the address you gave us; title passes once we've received cleared payment in full.
Partridge Partner brands
If you're buying from one of our independent partner brands, it ships directly from them. Shipping is calculated at checkout and varies by brand.
If you're out
The courier will leave a card so you can arrange redelivery. After three unsuccessful attempts the parcel returns to the courier's depot and we'll be in touch; we refund the goods but not the delivery charge.
If five working days after your tracking number arrives you've had neither parcel nor card, email us. If it's found it's sent on straight away; if it's lost, we refund the full order including delivery.
Returns & exchanges
We hope you keep it. If not, you have 30 days from receipt to return it for an exchange or refund, unworn, undamaged and with tags on. Items worn, damaged or with tags removed can't be refunded or exchanged, and we can't refund their postage.
Complete the returns form from your parcel — or, if it's gone, include a note with your name, order number, the reason, and what you'd like instead if exchanging — and send it to:
Returns Department
John Partridge & Co Ltd
Sidney Street
Wolverhampton
South Staffordshire
England, WV2 4HH
Return postage is yours to arrange; please send it tracked or signed-for, as we can't take responsibility for parcels that don't reach us. Allow up to 7 working days for UK returns to arrive (21 for international). We'll email you the moment it's processed and replace or refund your purchase.
Faulty items. If something's wrong with it, you're entitled to a replacement or a full refund including postage. Send it back to us first and we'll sort it as soon as it lands.
Not sure on size before you order? Use Find my size on any product page, or just ask.
Christmas
Festive order deadlines and extended returns are published each year on our Christmas delivery page.