Delivery & Returns

IMPORTANT UPDATE

January 2021

INTERNATIONAL SHIPPING UPDATE |  PLEASE READ 

Unfortunately due to current circumstances regarding COVID-19 and Brexit, we have been advised by the couriers we work with that they are currently some delays with shipping parcels overseas. We are still awaiting further details with regards to customs duties and charges - we will update you as soon as possible.

This means, whilst you can still place orders with us, however there may be a slight delay with delivery.

We hope to be able to resume normal shipping as soon as possible so please check back here for shipping and delivery updates.

We are very sorry for this inconvenience and we are working hard to ensure we can get all parcels out to you as soon as we can.

If you wish to speak to our customer service, cancel an order, put an item on hold or change delivery details please contact us by emailing us at: sales@johnpartridge.com 

UK SHIPPING UPDATE 

Please note, Royal Mail have announced that they are currently are still experiencing delays from orders placed in 2020 and are working hard on processing as many parcels as possible. We will keep you updated on any delays with your parcels. We also advise customers to use the tracking number sent to you to follow your parcel updates.

Standard Shipping Prices

UK
We currently offer FREE UK standard delivery on all orders. This is a limited time offer, please contact us for more details. 

EUROPE
European shipping, for small items with a value up to £25 we currently charge £6.50. For orders with a value over £25 we charge £20.00 for shipping.

For European orders please allow 5-10 working days.

REST OF WORLD
Rest of world shipping, for small items with a value up to £25 we currently charge £10.00. For orders with a value over £25 we charge £35.00 for shipping. 

For Rest of World orders please allow 5-12 working days

All risk in the items you order (including risk of loss and/or damage to the items) shall pass to you when they are delivered to the delivery address specified in your order.

You will only own the items once they have been successfully delivered and when we have received cleared payment for them in full. Until that time we will retain title to the items.

Please note, we are now shipping to the US. 

Failed Delivery

If you are not present at the time of delivery, a delivery note will be left inviting you to contact the courier directly in order to arrange re-delivery at a convenient time. If you are not in when a second delivery attempt is made, another note will be left asking you to call to arrange a convenient time for delivery. If you are not in when a third attempt is made, the parcel will be returned to the courier's warehouse and you will be contacted. We will refund you for the value of the items ordered but not for the delivery charge.

If after five working days following notification of the tracking number, you have not received the parcel or a delivery note, you must contact our Customer Service team on sales@johnpartridge.com If the parcel is found, it will be sent to you immediately. In the event that the parcel has been lost, we will refund the total amount of the order including delivery costs.

Online Returns/Exchanges

Naturally we hope you are completely satisfied with your John Partridge purchase, however if for any reason you do need to return it, please take the following steps:

To return an order either for a refund or an exchange, please complete the returns form which is placed inside your parcel. If you no longer have the returns form, please ensure you have given us a copy of your name and order number with your returned parcel along with the reason for the return, if you wish to exchange the item please let us know what you require.

Unfortunately, we do not cover the costs of returns, so please liaise with a convenient courier to arrange the return. It is in your best interest to post the return on a 'signed for' delivery to make sure the parcel arrives with us safely. It can take up to 7 working days (21 working days for international returns) to receive a delivery (excluding weekends and bank holidays).

The Customer should send all returns within 30 days of receipt to;

Returns Department
John Partridge & Co Ltd,

Sidney Street
Wolverhampton
South Staffordshire
England, WV2 4HL 

Any used, worn, damaged products or those with sales tags removed will NOT be eligible for refund/exchange or refund of postage.

As soon as we have received and progressed your return, we will send you a confirmation email and either replace or refund your purchase.

In cases where the rejection of the goods is due to a defect in an item, the Customer is entitled to a replacement or a refund - including postage. The faulty or damaged product must be returned to us before the replacement can be issued.

If help is required with sizing please contact our Customer Service Team and we can assist further.

Shop Returns / Exchanges

For any store purchases, please follow the returns policy shown in-store.
If you wish to contact us to find out about the store returns policy please contact us via email or telephone.

Email: sales@johnpartridge.com

Tel: 01283 716005 (open hours 11- 3pm Mon - Sun)