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Terms & Conditions

Definitions
 
GENERAL
 
These terms and conditions are applicable to the supply of products made by John Partridge & Co Ltd. 
 
DESIGNS 
 
John Partridge operate a policy of continual development -  as a result specifications may change from those originally shown - however these changes will only be applied where it is deemed that such changes result in an improved product.
The images of our products are for illustrative purposes only. We make every effort to ensure that the colours are accurate but we cannot guarantee the images and colours on your computer will exactly match the product. 
 
PRICES
 
Prices quoted are correct at this time - but as in any retail businesses they are subject to change
 
AVAILABILITY  
 
We try always to make sure products advertised on this site are in stock and ready to be shipped. Inevitably some products are sold out prior to updating the site. We apologize if this happens to you. Please accept that we will do everything in our power to make sure this does not happen. 
 
PAYMENT 
 
We currently accept payments by Sage Pay - a standard credit card system to make paying for your item as safe and secure as possible. If you do not wish to use this system please call us on 0044 (0) 1889 582 870 and we can take your credit card payments over the phone. 
 
DELIVERY 
 
Delivery dates:
 
We aim to ship goods within one day of your order - we use different methods of shipping for each market - please contact us for details on sales@johnpartridge.com
 
Please be aware that a signature is normally required and please always include a contact telephone number -  this will greatly assist in securing deliveries where the initial attempt at delivery is unsuccessful. 
 
Delivery will be First Class with Royal Mail or by courier for UK customers. 
 
John Partridge are currently providing free delivery to mainland UK. There may be a surcharge for Highlands and Islands.
 
We aim to process orders the same day. Please note, however, that we cannot dispatch on Saturdays and we are closed Sundays. 
 
 
We make every effort to ensure all products are in stock, but in the event of us not having your chosen product we will contact you and offer either a refund or a later delivery if possible. 
 
For international orders delivery charges will vary -  please see the relevant prices attached to each product. 
 
If none is shown - we charge a flat £15 EEC and £30 for ROW.
 
Please note that overseas customers may be eligible to pay local customers or duty charges; these are not included in your payment to us. 
Please allow up to two weeks for delivery of International Orders
 
RETURNS PROCEDURE
 
Naturally we hope you are completely satisfied with your John Partridge purchase -  however if for any reason you do need to return it.
Please take the following steps. 
 
The Customer should send all returns within 21 days of receipt to;
Returns Department 
John Partridge & Co Ltd,
Trent Meadows,
Rugeley, Staffordshire
England, WS15 2HS 
 
Any used, worn, damaged products or those with sales tags removed will NOT be eligible for refund/exchange or refund of postage.
 
It is advisable that a certificate of posting is obtained. 
 
Please allow 28 days for your return item to be delivered. 
 
In cases where the rejection of the goods is due to a defect in an item, the Customer is entitled to a replacement or a refund - including postage. The faulty or damaged product must be returned to us before the replacement can be issued. 
 
If help is required with sizing please contact us with measurements and we can assist further. 
 
LAW
 
These terms and conditions are governed and shall be interpreted in accordance with English Law. Any person attempting to make fraudulent credit card transactions will be prosecuted with no exception!
 
 
 
BUSINESS ADDRESS 
John Partridge & Co Ltd,
Trent Meadows,
Rugeley, Staffordshire,
England 
WS15 2HS 
 
Tel: 0044 (0) 1889 582 870
Email: sales@johnpartridge.com